You must ensure that no one other than yourself can use your login information to purchase products. Additionally, either you or an authorized person must be present to receive the delivery or manage delivery instructions (e.g., leave at the door or reception). Otherwise, the delivery should be canceled.

In these terms and conditions, “Unframed Limited” or “the Company” refers to our company “Unframed Limited,” and “you” refers to any individual, company, or organization placing an order with us. Please carefully read these terms and conditions before using the website. By using this website or any part of it, you agree to have read these terms and conditions and accept to be bound by them.
We will make every effort to ensure that the prices, details, and sizes of the products on our website are up-to-date. Prices are subject to change without prior notice, and all orders are at the sole discretion of Unframed Limited regarding acceptance and stock availability.
We will make every effort to ensure that the products displayed on our website are in stock. If any products are out of stock from time to time, Unframed Limited reserves the right to offer a replacement product of similar value and style.
All orders are subject to final stock availability, and Unframed Limited reserves the right to reject orders if any requested product or service is unavailable.

You must register as a user before placing any orders through Unframed Limited’s website. During registration:

• You must provide accurate, complete, and up-to-date registration information to Unframed Limited.
• You must protect your username and password.
• You authorize Unframed Limited to assume that any person using your username and password to access the e-store is you or someone authorized by you.
• Unframed Limited reserves the absolute right to refuse registration of potential customers and to terminate the registration of any customer for any reason.If there are any changes to the information you provided, please immediately notify Unframed Limited via its website/phone/WhatsApp/message or email to facilitate effective communication.

Unframed Limited is committed to protecting individual privacy in regard to personal data. The Company ensures that its policies and practices regarding the collection, use, retention, transfer, and access to personal data comply with the requirements of Hong Kong’s Personal Data (Privacy) Ordinance (Cap 486).

Unframed Limited accepts Visa, MasterCard, PayPal, Payme, Tap & Go, Boc pay, Alipay, WeChat Pay, and FPS.
Payments on Unframed Limited’s website can be made via specified credit cards, debit cards, or other designated electronic methods as specified by the Company. All product prices listed are in HKD.

Any additional delivery charges will be listed separately for your confirmation before payment. The acceptance of orders is at Unframed Limited’s discretion. A final receipt will be provided upon delivery of goods to your address or upon collection from Unframed Limited’s physical store, where applicable.

Supply basis: Unframed Limited supplies products to end-users only. The Company does not sell its products for resale purposes. If Unframed Limited has reason to believe that you are not purchasing products as an end-user, the Company reserves the right to reject or cancel your order.

Force majeure: Unframed Limited is not liable for any delays or failures to fulfill its obligations due to acts of God, fires, floods, accidents, riots, wars, government intervention, embargoes, strikes, labor difficulties, equipment failures, or other causes beyond its control.

Without prior written consent from Unframed Limited, you may not transfer any of your rights or obligations under these terms and conditions to any third party. If any provision of these terms and conditions is deemed illegal or invalid, it will be deleted, and the legality, validity, and enforceability of the remaining provisions will not be affected.
These terms and conditions reflect the entire agreement between the parties and replace all prior negotiations, representations, and agreements between the parties.

Unframed Limited reserves the right to amend or supplement these terms and conditions without prior notice. In case of any dispute, Unframed Limited reserves the final decision. In the event of any discrepancy between the Chinese and English versions of these terms and conditions, the English version will prevail. These terms and conditions are governed by the laws of the Hong Kong SAR, PRC, and Unframed Limited agrees to submit to the exclusive jurisdiction of the Hong Kong courts.

Shipping Destinations

We ship worldwide, with a primary focus on Hong Kong and Macau. If you have any concerns about whether we can ship to your location, feel free to contact our customer service team.

Shipping Methods

We offer the following shipping options:

• UPS
• SF Express
• Hong Kong Post

You will be able to select your preferred shipping method at checkout.

Handling Time

Orders are typically processed and shipped within 7 business days after we receive and confirm your order. Please note that processing times may vary during peak seasons or holidays.

Shipping Costs

Shipping costs are determined based on the product and destination. You will see the exact shipping fee at checkout. For orders within Hong Kong and Macau, we also offer cash on delivery as a payment option.

Free Shipping

We offer free shipping for orders over $1200 HKD.

Customs Fees and Import Duties

For international shipments, customs fees and import duties are determined by the destination country and the type of products ordered. The recipient is responsible for any additional charges that may apply once the package reaches its destination.

Estimated Delivery Times

• Hong Kong and Macau: Orders are typically delivered within 3 business days.
• International Orders: Delivery times are generally within 2 weeks, though it may vary based on the destination.

Tracking Information

We provide a tracking number for all orders. You will receive an email with the tracking details once your package has shipped.

Lost or Delayed Shipments

• Lost Shipments: If your shipment is lost, we will verify with the carrier, and upon confirmation, we will offer a replacement.
• Delayed Shipments: While we do our best to ensure timely deliveries, delays may occur due to factors beyond our control (e.g., customs clearance, holidays). We do not offer compensation for delayed shipments.

Returns and Exchanges

• Return Shipping Costs: If you choose to return a product, the return shipping cost is the customer’s responsibility.
• Wrong or Damaged Products: If you receive a wrong or damaged product, Unframed Limited will cover the return shipping cost, and we will promptly send a replacement.

Unframed Limited’s e-store only accepts orders for delivery to a specified billing address in Hong Kong or collection at a designated physical store in Hong Kong.

Placing an order signifies your agreement to purchase products or services according to the terms and conditions listed here. After placing an order, it does not mean your order has been accepted. Unframed Limited will need time to process your order. The Company reserves the right to reject any purchase order without giving a reason. If Unframed Limited cannot accept your order (e.g., due to payment issues), you will be notified via phone/WhatsApp/message or email.

If Unframed Limited accepts your order, you will receive confirmation and be informed of the delivery date and time or when the goods are available for collection from a designated physical store.

If the goods you ordered are available for pickup at a physical store, you will be notified by phone/WhatsApp/message or email. When collecting goods from a physical store, you or your authorized representative will be asked to present your phone number/WhatsApp/message or email confirmation for identity verification.

Unframed Limited may request additional information to verify your identity (e.g., your full name or other personal details). If Unframed Limited believes the collector is neither you nor your authorized representative, it reserves the right to refuse to hand over the goods to protect your interests. If your chosen store is closed due to weather or other uncontrollable factors, you may collect the goods on the next working day from the same store.

Once an order is confirmed and successfully paid for, all goods ordered are non-returnable, non-exchangeable, and non-refundable, except in special circumstances that will be handled at Unframed Limited’s discretion. Unless otherwise stated on this page of terms and conditions, Unframed Limited does not accept any form of refund or return after the goods have been delivered.

All terms and conditions apply within the limits of the laws of the Hong Kong SAR. Unframed Limited may modify these terms and conditions at any time without prior notice. In case of any disputes, Unframed Limited reserves the final decision.